SMS Terms & Conditions Privacy Policy
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Introduction
Badger Infrastructure Solutions Ltd. (together with its wholly owned subsidiaries, “Badger”, “we”, “us” or “our”) values your privacy and is committed to protecting your personal information. These terms and conditions explain how we collect, use, store, and share information when you opt to receive SMS/text messages from us. By opting to receive SMS/text messages from us, you agree to the terms and conditions outlined below.
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Information We Collect
When you opt to receive SMS/text messages from us, we may collect:
- your name, mobile phone number, and any other details you provide during registration;
- documentation of your express written consent for customer service messages or express consent for informational messages; and
- message delivery status, opt-in/opt-out actions, and responses.
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How We Collect Information
We collect information through:
- online forms or sign-up pages;
- verbal or written consent during service interactions; and
- SMS opt-in keywords (e.g. texting “JOIN” to a designated number).
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Program Description – How We Use Your Information:
By providing your mobile number and opting in, you agree to receive SMS/text messages from Badger. Messages may include:
- operator or crew scheduling notifications;
- job dispatch or service confirmations;
- safety and operational alerts;
- job-site status updates (e.g. arrival, completion, or delay notices);
- maintenance reminders or equipment status updates; and
- customer service or billing notifications.
These messages are intended to improve communication, coordination, and overall safety within Badger’s operations network.
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Message Frequency
SMS/text message frequency varies depending on your role and activity. Operators, dispatchers, and supervisors may receive messages daily related to scheduling or job updates. Customers may receive messages before, during, and after scheduled work or as needed for service notifications.
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Identification
All messages will clearly identify our company name and provide contact information for support.
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Opt-In Consent
By submitting your mobile number to Badger (via company forms, digital portals, or field applications), you consent to receive SMS/text messages for operational purposes. Consent to receive these messages is not required as a condition for employment or service engagement but may be necessary to ensure proper coordination and communication for safety and scheduling purposes.
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Opt-Out Instructions
You may opt out of SMS/text message communications at any time by replying STOP to any message.
After sending “STOP,” you will receive a confirmation message verifying your unsubscribe request.
Once confirmed, you will no longer receive SMS/text messages from Badger unless you re-subscribe.⚠️ Note: Opting out may limit your ability to receive important real-time updates related to scheduling, safety, or job-site coordination.
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Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and service plan. Please check with your mobile carrier for details. Badger is not responsible for any carrier fees or delivery delays.
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Supported Carriers
Our SMS/text message communications are supported by most major U.S. and Canadian carriers. Delivery may vary by network and device.
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Privacy and Data Handling
Badger respects your privacy. We do not sell, rent, or share your mobile number or personal information with third parties for marketing purposes. Data may be shared with:
- SMS/text message service providers for message delivery; and
- regulatory authorities if required by law.
Information collected through SMS/text message is used strictly for Badger’s operational, safety, and service purposes, in accordance with our Privacy Policy.
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Data Security and Retention
We implement reasonable security measures, including encryption and secure storage, to protect your data. Information is retained only as long as necessary for compliance and service delivery, after which it is securely deleted.
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User Rights
You have the right to:
- access and review your personal information;
- withdraw consent at any time; and
- request deletion of your data, subject to legal obligations.
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Changes to These Terms
Badger may update these terms and conditions periodically to reflect system or policy changes. Updated terms and conditions will be posted on this page with a new effective date.
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Contact Information – Help / Support
For assistance, reply HELP to any message, or contact us at: